Privacy Policy

1 Who We Are

Sync-9 ("we", "us", "our") is an AI and workflow automation consultancy based in Atlanta, Georgia, USA. We provide automation consulting, workflow design, and implementation services to small and medium-sized businesses.

2 Data We Collect

Depending on how you interact with our website and services, we may collect the following types of personal data:

Personal Identification Data

• Your name and email address (submitted via contact forms or Calendly)
• Your phone number (if provided voluntarily)
• Your company name and job title (if provided)

Usage & Technical Data

• IP address and approximate geographic location
• Browser type, device type and operating system
• Pages visited, time on site and referring URLs
• Interactions with our website (clicks, scrolls, session duration)

Communication Data

• Messages and enquiries sent through our contact form
• Consultation booking details submitted via Calendly
• Any follow-up email correspondence with our team

3 How We Collect Your Data

We collect personal data through the following methods:

Contact Forms

When you submit an enquiry or request through any contact form on our website, we collect the information you provide including your name, email address and message content. This data is used solely to respond to your enquiry.

Calendly Bookings

When you book a free consultation through Calendly, Calendly collects your name, email address and any additional information you provide during booking. This data is processed by Calendly in accordance with their own privacy policy, which can be found at calendly.com/privacy. We receive your booking details to prepare for and conduct your consultation.

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects data such as pages visited, session duration, device type and geographic location through cookies and similar tracking technologies. This data is aggregated and anonymised where possible. Google's privacy policy is available at policies.google.com/privacy.

4 How We Use Your Data

We use the personal data we collect for the following purposes:

• To respond to your enquiries and provide the services you have requested
• To schedule and conduct free consultations booked through Calendly
• To analyse website usage and improve the performance and content of our site
• To send follow-up communications related to your enquiry or consultation (where you have not opted out)
• To comply with our legal obligations
• To protect the security and integrity of our website and services

We will never sell your personal data to third parties, nor will we use it for purposes unrelated to the services we provide.

5 Legal Basis for Processing (GDPR)

For individuals in the European Union or European Economic Area, we process your personal data under the following legal bases as defined by the General Data Protection Regulation (GDPR):

• Legitimate interests — responding to your enquiries, conducting consultations and analysing website performance to improve our services
• Consent — for placing non-essential cookies (e.g. Google Analytics) where required. You may withdraw your consent at any time
• Contract performance — where we are providing or preparing to provide services to you
• Legal obligation — where we are required to process data to comply with applicable law

6 Sharing Your Data

We do not sell, rent or trade your personal data. We may share your data with trusted third-party service providers solely to operate our website and deliver our services:

• Calendly — for processing consultation bookings. Data is processed in accordance with Calendly's Privacy Policy
• Google LLC — for website analytics via Google Analytics. Google may process data on servers located outside the EU; appropriate safeguards (Standard Contractual Clauses) are in place
• Email service providers — for delivering replies to your enquiries

We may also disclose your data where required to do so by law, regulation or legal process, or to protect the rights, property or safety of Sync-9, our clients or others.

7 Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies. Cookies are small text files placed on your device that help us understand how our site is used.

Essential Cookies

These cookies are necessary for the website to function correctly and cannot be switched off. They do not collect personally identifiable information.

Analytics Cookies (Google Analytics)

We use Google Analytics cookies to collect anonymised data about how visitors use our site — including pages viewed, session duration and traffic sources. This helps us improve our content and user experience.

Managing Cookies

You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website. For EU visitors, we will seek your consent before placing non-essential cookies where required by law.

8 Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Contact form enquiries — retained for up to 2 years from the date of submission, or until you request deletion
• Calendly booking data — retained in accordance with Calendly's data retention policies
• Google Analytics data — retained for 26 months by default (configurable in our Google Analytics settings)

After the relevant retention period, data is securely deleted or anonymised.

9 Your Rights

Depending on your location, you have the following rights regarding your personal data:

Rights Under GDPR (EU/EEA Residents)

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your personal data ("right to be forgotten")
• Right to restrict processing — request that we limit how we use your data
• Right to data portability — request your data in a portable, machine-readable format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — where processing is based on consent, withdraw it at any time

Rights Under US Privacy Law

• The right to know what personal data we collect and how it is used
• The right to request deletion of your personal data
• The right not to be discriminated against for exercising your privacy rights

To exercise any of these rights, please contact us at support@sync-9.com. We will respond to your request within 30 days. You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your data appropriately.

10 Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure. These measures include secure HTTPS connections, access controls and regular security reviews.

However, no method of transmission over the internet is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

11 Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately at support@sync-9.com and we will take prompt steps to delete it.

12 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

13 Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal data, please contact us: